Shipping and Returns

Canada

Orders placed on iLOLA Online Shop are prepared by our iLOLA team and delivered by FedEx, UPS or Canada Post. We ship orders Monday through Friday. Purchases made after 1pm (PST) will not begin processing until the next business day. If you place your order after 1pm (PST) on a Friday, your order will be shipped the following week.

Shipping Costs 

Orders under $100: $9.99 Flat Rate
Orders over $100: Free Shipping

Shipping Times

Expected time to process and ship orders is 7-10 business days. Please note that Weekends and Holidays are not considered business days

Signature Required

All orders over $100 are automatically sent with a signature required, at our expense. We want to ensure you will receive your product safe and sound. We suggest you provide an address where you are available to sign for the package during normal business hours. If, for any reason, you are not available to sign for the package at the time of delivery, the carrier will hold the package at their local office for your convenience.

Returns and Refunds Policy

iLOLA support is available weekdays 9am-5pm (PST) at support@ilola.ca.
We do our very best to respond to support emails within 2 business days. 

Return Policy

We take ownership over the quality of products we produce. If you are not satisfied with our products, they can be returned within 30 days of the original purchase date of the product.

To be eligible for a return, please make sure that:
• The product was purchased within the last 30 days. 
• The product is unopened, in its original packaging. 
• You have the receipt, order confirmation or proof of purchase from ilola.ca. We are unable to accept returns of purchases made from third party retailers.
• Products that do not meet these criteria will not be considered for return.

Simply contact us to receive instructions on returning your eligible products.
Please indicate the items and quantities to be returned, your first and last name, mailing address, order number, phone number and email address. In any case, the products must be returned within this period of 30 days. 

Should you choose not to use the return label, shipping will be at your expense.
Any shipping costs incurred are non-refundable items.

Missing or Damaged Products:

If your item is missing or damaged, please reach out to support@ilola.ca so we can immediately rectify this issue.

Return Address:

iLOLA Headquarters
6901 72nd Street,
Unit 215
Delta, BC, Canada
V4G 0A2